Terms of service

Last updated: August 10, 2026

Welcome to Tail & Whisker Co. (“we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of www.tailwhiskernyc.com (the “Site”), including any purchases made through our online store.

By accessing or using our Site, you agree to be bound by these Terms.

1. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or have permission from a parent or legal guardian, and are legally capable of entering into a binding agreement.

2. Products & Availability

We strive to display our products and product images as accurately as possible.

However, colors may vary depending on your screen settings.

We reserve the right to:

  • Limit product quantities
  • Modify product descriptions
  • Update pricing
  • Discontinue products at any time without notice

3. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

Prices do not include applicable taxes, duties, customs fees, or shipping charges.

Prices are subject to change without notice.

4. Orders & Payments

By placing an order, you agree that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order, including orders suspected of fraud or unauthorized activity.

Payments are securely processed through trusted payment providers, including Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, and other available payment methods at checkout.

5. Shipping

Shipping times shown on our website are estimates only.

Delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control are not our responsibility.

Please refer to our Shipping Policy for complete details.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy before making a purchase.

7. Intellectual Property

All content on this Site, including but not limited to:

  • Logos
  • Product images
  • Product descriptions
  • Graphics
  • Text
  • Designs

is the property of Tail & Whisker Co. and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to interfere with the operation of the Site
  • Upload malicious software
  • Violate any applicable laws or regulations

9. Disclaimer

To the fullest extent permitted by law, the Site and all products are provided “as is” and “as available” without warranties of any kind except where required by applicable law.

10. Limitation of Liability

Tail & Whisker Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

12. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page together with the revised Last updated date.

Continued use of the Site after changes become effective constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Tail & Whisker Co.

Website: www.tailwhiskernyc.com

Email: support@tailwhiskernyc.com