How Can We Help?
Everything you need to know before placing your order.
What’s the difference between Charm Collars and Pendant Collars?
Charm Collars use compatible screw-on charms that attach through the collar eyelets. Pendant Collars use clip-on pendants that attach to the center ring. Accessories are not universally interchangeable, so check the compatibility label on both the collar and accessory before ordering.
Can I buy additional charms later?
Yes. Choose accessories that match your collar’s attachment type. The product page and builder identify whether an item is designed for screw-on charms or clip-on pendants.
How do I choose the right size?
Measure the neck where the collar normally sits and leave room for two fingers. Compare that measurement with the size information on the product page. Different collar collections may use different size ranges.
Are charms secure for everyday wear?
Install each accessory according to its product instructions and inspect the collar before use. Pet accessories are not chew toys; supervise your pet and remove the item if it becomes loose, damaged or causes discomfort.
How long does shipping take?
Orders are typically processed in 3–5 business days. Delivery time varies by destination and shipping method, and estimates are not guaranteed. Shipping rates and estimates appear at checkout.
Read the full shipping policyWhat is the return window?
You may request a return or exchange within 15 days of receiving your order. Items must meet the eligibility requirements in our policy, and customers should contact us before returning anything.
Read the full refund policyStill need help?
Our friendly team is here for you and your best friend.