Shipping policy

Last updated: August 10, 2026

At Tail & Whisker Co., we’re committed to getting your order to you as quickly and safely as possible.

Please review the following shipping information before placing your order.

1. Processing Time

Orders are typically processed within 3–5 business days (Monday–Friday, excluding public holidays).

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During new product launches, holidays, or promotional events, processing times may be slightly longer.

2. Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

Free standard shipping is available on orders over $100 (USD).

Shipping rates and delivery estimates will be displayed before you complete your purchase.

3. Estimated Delivery Time

Estimated delivery times vary depending on your location and shipping method.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please note that delivery times are estimates only and are not guaranteed.

4. International Shipping

We proudly ship to many countries worldwide.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can use this tracking information to monitor the status of your shipment.

6. Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Other circumstances beyond our control

We appreciate your patience and understanding should any unexpected delays occur.

7. Incorrect Shipping Information

Please make sure your shipping address is accurate before placing your order.

Tail & Whisker Co. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to be missing, please contact us within 48 hours of the delivery notification.

We’ll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

9. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

10. Questions?

If you have any questions about shipping, please contact us.

Tail & Whisker Co.

Email: support@tailwhiskernyc.com