Privacy policy
Effective Date: April 10, 2026
At Tail & Whisker Co. (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://www.tailwhiskernyc.com (the “Site”), place an order, or otherwise interact with our services.
By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our Site, we may collect the following categories of personal information.
Contact Information
Including:
- Name
- Email address
- Phone number (if provided)
- Billing address
- Shipping address
Payment Information
Payments are processed securely by our trusted payment providers.
Depending on your chosen payment method, this may include:
- Payment confirmation
- Transaction details
- Billing information
Tail & Whisker Co. does not store your full credit or debit card information.
Account Information
If you create an account, we may collect:
- Login credentials
- Saved addresses
- Shopping preferences
- Wishlist information
Order Information
Including:
- Products viewed
- Items added to cart
- Purchase history
- Returns
- Exchanges
- Order details
Customer Support Information
Including information you voluntarily provide when contacting our customer support team.
Device & Usage Information
Information collected automatically may include:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Time zone
- Website pages visited
- Search terms
- Shopping activity
- Referring website
- Cookie identifiers
2. How We Collect Information
We collect information:
- Directly from you when you place an order, contact us, subscribe to our newsletter, or create an account.
- Automatically through cookies, analytics tools, and similar technologies.
- From Shopify and trusted service providers that help us operate our business.
- From advertising and analytics partners where permitted by applicable law.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process returns and exchanges.
- Verify payments.
- Detect fraud and unauthorized activity.
- Provide customer support.
- Improve our website and products.
- Personalize your shopping experience.
- Recommend products based on your browsing or purchase history.
- Send order confirmations and shipping notifications.
- Send promotional emails and exclusive offers (you may unsubscribe at any time).
- Comply with applicable legal obligations.
4. How We Share Your Information
We only share personal information when necessary to operate our business.
This may include trusted service providers such as:
- Shopify
- Shopify Payments
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Shipping carriers
- Payment processors
- Email marketing providers
- Fraud prevention providers
- Website analytics providers
These providers only process your information as necessary to perform services on our behalf.
We do not sell your personal information.
5. Shopify
Our store is hosted by Shopify.
Information submitted through our Site may be processed by Shopify and its trusted service providers to securely process payments, fulfill orders, improve store performance, and provide a safe shopping experience.
For more information, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com
6. Cookies & Analytics
Our Site uses cookies and similar technologies to:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
- Measure advertising performance
We may use trusted analytics and advertising tools, including Google Analytics and Meta (Facebook) Pixel, to better understand how visitors use our Site and improve our marketing efforts.
You may manage cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
7. Marketing Communications
If you subscribe to our newsletter, we may send you:
- New arrivals
- Exclusive offers
- Promotions
- Product launches
- Brand updates
You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized.
9. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
Although no method of electronic transmission or storage is completely secure, we continuously work to protect your information using industry-standard security practices.
10. Children’s Privacy
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so that we can promptly remove it.
11. Third-Party Websites
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
12. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Withdraw consent where applicable.
- Opt out of marketing communications.
To exercise any of these rights, please contact us using the information below.
13. International Data Transfers
Your personal information may be processed or stored outside your country of residence.
Where required by applicable law, we use appropriate safeguards to protect your information during international data transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or Services.
Any updates will be posted on this page together with the revised Last updated date.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Tail & Whisker Co.
Website: www.tailwhiskernyc.com
Email: support@tailwhiskernyc.com